• Text us: 646-604-9860. This is not a crisis or emergency line - we connect you with confidential support, resources, and service providers. We typically respond to requests for information and services within 2-3 business days. If someone is in danger, call 911. For crisis support, contact 988.
  • Available Hours: Mon - Fri 8:00 am - 8:00 pm
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Contact us anytime — by emailing contact@helpoutny.com, texting 646-604-9860, or submitting a contact form — and we’ll do our best to help out.

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Important information:

  • Hours of operation: 8am–8pm, Monday through Friday
  • Response time: 1-2 business days
  • If you text us, please note that standard text messaging is not HIPAA compliant. For more information, see our Messaging Terms and Conditions.
Emergency?

Please call 911

Harmful Thoughts?

Please call 988

Want to chat with someone now?

Text FRIEND to 741741 for support through Crisis Text Line

Thank you

Thank you so much for reaching out. We know that it can be difficult to ask for support.

We will get back to you within our working hours, as soon as possible. We will respond via the email address you provided.

If this is an emergency, please dial 911 for law enforcement or 988 for the Suicide & Crisis Lifeline.

Help is also available 24/7 via through Crisis Text Line. Text FRIEND to 741741 for free, confidential support.

Messaging Terms & Conditions:

Help Out NY prioritizes your privacy and confidentiality; standard text messaging is not HIPAA compliant.

By texting, you agree to receive informational messages from Help Out NY. Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at contact@helpoutny.com. You can opt out at any time by replying STOP.

Mobile SMS Messaging Privacy Policy:

Information collected:

We may collect information, such as name, phone number, and email address, to contact you.

Use of information collected:

We may use the information we collect to perform the services requested.
Sharing of information collected:

If there is an immediate threat to life, we will share information we collect with relevant authorities. We do not share, sell, rent, or trade any information provided to third parties for promotional purposes.

You understand that the messaging frequency may vary. Messaging & data rates may apply.

Your mobile information will not be shared with any third parties/affiliates for marketing/promotional purposes. All policies are followed as per CTIA guidelines 5.2.1. At any time if you want to be removed from our contact list you can contact us by our email address contact@helpoutny.com.